We all do have the experience in shopping online and in retail stores. Both have its own pros and cons experiences. People find retail stores greater because they can feel and touch the products, when in confusion or voluminous choices are available, the salesman narrows the description.
Initially, People were not aware of what chatbot really are, what were its function. Now, it seems that the chatbots are ruling every website round the corner. These days, Chatbot is proving to be the powerful tool to raise revenue in the business of all scales.
What is the role of a Chatbot?
Well, the chatbots are the software program that may be or may not be functioned by artificial intelligence. They can also regulate the conversations with the human being. Now the question arises, many applications can also regulate the conversation, but how does that make Chatbot different. Below-mentioned are some of the qualities of the chatbot:-
So where can you draw a line between the chatbot and an app?
- You can easily differentiate chatbot with other applications based on the interactions. The chatbot follows the sequential conversation (chatbots talk and wait for the users reply before continuing further), whereas the application does not work the same way.
- The other way to distinguish a chatbot from the application is from the identity. For example, you can develop a chatbot and designate it with the way you feel like and it (chatbot) will maintain its identity. For example, you can differentiate customer and sales chat with specific names. Whenever the user needs any help in one or the other channel, the assigned bot will pop up to pick up with the conversation.
What are the benefits of using Chatbot?
With each passing day, people are experimenting and discovering with multiple benefits that is associated with the Chatbot. Here, we will focus on the immediate and direct business impact.
- Large sales force at cheaper cost
The major challenge with business is with its prosperity. You have to clearly vet and train people. If you do not do that, then they won’t turn out to the best candidate for your business and you will spend a lot of investment and time without anything in return.
- Zip with the feedback from the users
With chatbot you can get the feedback from the visitor that otherwise won’t be possible to engage the user. There are many users who visit the site, but since they do not find anything, they leave the site. Chatbot goes a long way in pitching the gap between the visitor and the conversion. For example, if some user visited your site and they are not able to follow or find what they have been looking for, the chatbot makes it possible for users to put up with the questions. If same question pops up again and again, then you would know that this question needs to be answered on your page.
Conversely, you can also ask your users, whether they are satisfied with the solutions you provided, such as if someone went through the pricing page and the chatbot asks the user whether they are clear with the pricing part. Suppose if the user selects the option no, then the chatbot further asks the user what kind of information they were seeking for. Therefore, you can get the feedback from the users to further optimize with the pricing page.
AI is not here to replace us, but rather to improve our incompetence. Like it or not, Chatbot are here sojourning. With the boom in the industry Chatbots is getting much smarter and cheaper. Chatbot can virtually amble the floor for your online store and emerge from the messaging box for your customers/ visitors at the correct place and time. Therefore, consider chatbot , that can productively change the experience for you and your visitors.
Choose the best and test it for your business. When you start seeing the results, you can add more methods and watch as per your conversion that continues to surge. It is rather better to choose an established organization rather than any freelancers, because they would have employed with the professionals with diverse mind-set, resulting in some creative and better output. Whereas when you work with freelancers, they won’t be giving you with the best output, as they won’t have that experience.
The author is the digital marketing expert at Sparx IT Solutions. He has enjoyed the ever-changing world of web-design and development. When not working, the author likes to write technical blogs based on web designing, online marketing trends, etc.